1. To create an account, please follow the link https://serenity.exchange/
2. Click the button “sign up” in the top right corner or button “make an account” in the middle of the page, after that you will be redirected to the “login/register” page.
3. Create your own login and enter your email.
4. After clicking the registration button, you will be given a password from your account and the link to verify your account will be sent to your email.
5. After verifying your account, you will be able enter your account with your login and password.
To change the password from your account, you need to go to settings section here. Choose “change password” option and then enter old password, then new one and confirm the new password. After that you will need to login again. Also, there will be an email sent to your mail box with the notification of password change.
Google Authenticator – is an app for creation one time passwords of two step Authentication. Such app supports IOS and Android devices and can be used without internet connection. User has to install this app on his device after which the process of creating random codes will begin. These codes are necessary to input in related fields when you are changing the settings of your account or withdraw. We do not suggest to use Google authenticators on the same device, which you use to log in to your account.
Serinity team suggest you to use Google Authentication because:
• There is no risk of delay while you are entering your account
• App generates unique 6-digit password, which prevents your account from being hacked
To find your deposit link, please do the following:
1. Go to the “Finance” section.
2. Choose the currency you want to make a deposit in and then click “deposit” button.
3. Deposit link will be shown on your screen. Copy it or scan the QR-code on your mobile device.
4. Enter the link in your e-wallet.
1. Go to the “Finance” section.
2. Choose the currency you want to make a deposit in and then click “withdraw” button.
3. Fill in the form: enter the address of your e-wallet, on which the funds will be sent and enter the amount of withdrawal. The system automatically counts the commission and gives you the final amount, which you will receive on your e-wallet.
4. In the section “withdrawal history” you can see the status of your withdrawal.
Enrollment of crypto currency to the balance usually takes 15-30 minutes (have no clue what is what) and also it depends on the amount of confirmations you get in the network:
2-nd confirmation in the BTC; LTC transaction network.
3-rd confirmation in the ETH transaction network.
Process of depositing funds may take some time. Our system requires N-amount of confirmations for BTC enrolment.
Your BTC will be credited after second confirmation.
If your deposit hasn’t been credited after 2 hours, please contact us and give us the following information:
• Deposited amount
• TXhash number
• Time when you have made a deposit
As a rule, the wallet in such cases will be considered as a wrong one, in that case the transaction will be declined and will not enter blockchain. After certain time, the funds will be back on your account.
Serinity doesn’t charge the commission when you deposit
Withdrawal commission is:
BTC 1.0% (minimally 0.0002 btc)
ETH 1.0% (minimally 0.05 eth)
LTC 1.0% (minimally 0.05 ltc)
SRNT 2.0% (minimally 100 srnt)
USDT (ERC-20) 2.0% (minimally 10 usdt)
Please, kindly note that the commission may be charged by the system itself
Commission per order (buy/sell)
That means that when the order will be closed, client gets his asset except these 0.2%
All the information, which is related to the commission can be found in the finance section.
According to the customer agreement, client is allowed to have only one account and can’t use two or more accounts, such actions will be considered as violation of the customer agreement.
Market order – it is a buy or sell order, which is instantly executed by the best available market price. The best price offer for sale is counted from top to the bottom in the order book. The best price offer for buy is counted from bottom to the top.
Example: You want to sell 5 BTC suing market order. Currently, there are order on buy 3 BTC by the price 1000 USD and 4 BTC by the price 2000 USD, what is related to the best market price. Your market order will be executed by the first order, which gives you 3000 USD for 3 BTC and by second which gives you 4000 USD for 2 BTC. In total you get 7000 USD while the average price is 1500 USD for 1 BTC
Limit order – this order, which is placed on the market to sell or buy exact amount of crypto current by the mentioned limit price or higher. Limit order will be executed as soon as there will be suitable opposite order by your price or by higher price.
If there is no opposite order for complete execution of your order, however there is partial opposite order, then your order can be executed partly by this opposite order and the rest will stay on the market waiting for the next suitable order.
Till complete execution of the order you can cancel it at any time. Partial part of the order also can be cancelled and the rest of the funds will return to your account. The part of the limit order, which was executed can’t be cancelled.
Example: If the current market price equals 1000 USD and you would like to buy BTC on 500 USD cheaper – you set limit order on “buy” at the level of 500 USD. If the market price drops to 500 USD and “ask” price of the seller matches with the price of your limit order, it will be executed at the price of 500 USD. If the volume of the opposite order is higher or equals to the volume of your limit order it will be fully executed, however if the volume of the opposite order is lower, than the order will be partly executed.
To cancel the order, you need to go to the order section at the bottom of “exchange” page and click “cancel” button.
Verification of the account is proceeded in 2 stages:
is placed at the bottom of the “exchange” page. This is a useful tool, which
helps to be informed about all the latest news, crypto currency market and
communicate with other traders.
Just open the chat and you are ready to go.
While you are in the chat, please follow the next rules:
· No spam and advertising of another stock exchange
· It is forbidden to use CAPS lock
· No offensive language and blusters towards other traders and collaborator of the company
In case of
violation of the rules mentioned above, the company has a right to ban clients
from the chat for a certain period. In such case, client will get a personal
message with the time period and the reason of being banned. In case you keep
violating the rules, the company has a right to stop providing you service of
In case of harsh violating of the rules, the company has a right to block client’s account for a certain period of time.